Won99 Privacy Policy — Malaysian User Data Protection
This Privacy Policy clearly explains how won99 collects, processes, stores, and protects the personal information of users accessing our platform in Malaysia.
Last Updated: 2026
Types of Information We Collect
When you register or use the won99 platform, we collect several categories of information to ensure our services function properly and securely. The information collected includes:
Full name, email address, phone number, date of birth, and login credentials provided during account registration.
Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal methods used. Full card numbers are not stored on our servers.
Device type, operating system, browser type, IP address, screen resolution, and other technical information automatically transmitted by your device when you access the platform.
Records of games played, session duration, betting preferences, platform feature interactions, and navigation history within won99.
How We Use Your Information
Won99 uses collected information solely for legitimate and transparent purposes. Your information is used for the following:
- Creating and managing your user account, and verifying your identity for security purposes.
- Processing deposits and withdrawals in MYR accurately and securely.
- Providing effective customer support when you reach out to us.
- Analysing usage patterns to continuously improve platform performance and quality.
- Sending important notifications related to your account, security, or policy changes.
- Complying with legal requirements, anti-money laundering regulations, and lawful requests from authorities.
- Detecting and preventing fraud, account abuse, and activity that violates our terms of use.
Won99 will not use your data for any third-party marketing purposes without your explicit consent. You can withdraw consent for marketing communications at any time through your account settings.
Cookies & Tracking Technologies
The won99 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies for different purposes:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies: Collects information on how users interact with the platform to help us identify areas for improvement.
- Functional Cookies: Saves user preferences such as language and display settings to enhance your browsing experience.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect your ability to log in or use certain platform features fully.
Data Storage & Security Measures
All data transmitted between your device and won99 servers is protected using the latest SSL/TLS encryption protocols. Sensitive data such as passwords is stored in encrypted form that cannot be read even by our own staff.
We retain your personal information for as long as necessary to provide our services or as required by law. When an account is closed, your personal data will be deleted or anonymised within a reasonable period, unless a longer retention period is legally required.
Won99 user data is stored on secure servers. We take all reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse, or disclosure of your personal data.
Data Sharing & User Rights
Third-Party Data Sharing
Won99 does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data with selected parties in the following limited situations:
- Payment service providers that process your MYR transactions — only the data necessary for transaction settlement is shared.
- Malaysian government or law enforcement authorities when lawfully required via court order or official request.
- External audit firms or security consultants bound by strict confidentiality agreements.
Your Rights as a User
As a won99 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may update or correct inaccurate information through your account settings or by contacting us.
- Right to Erasure: You may request deletion of your personal data, subject to legal obligations that require certain data to be retained.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
Policy Updates & How to Contact Us
Amendments to This Privacy Policy
Won99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or other operational reasons. The latest version of this policy will always be available on this page with a clear update date.
If there are significant changes to how we handle your data, we will endeavour to notify you via email or an in-platform notification. Your continued use of won99 after any changes are published constitutes your acceptance of those changes.
Contact Us About Data Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our data protection team by email at [email protected]. You may also refer to the FAQ us for quick answers to the most frequently asked questions.
We aim to respond to every enquiry within seven business days. For more complex issues involving data deletion or access, resolution may take longer — but we will keep you updated on your case progress along the way.
Your Privacy is Our Priority
Won99 is committed to keeping your data safe. Register with confidence or check our FAQ for more information about our platform.
Register an Account Now FAQ